COVID-19 Updates
Our Office: Our office is currently closed to the public. Please contact us in advance to make arrangements for curbside drop-off or pickup of equipment if needed.
Onsite Service: We are attempting to keep onsite service visits to the lowest level possible. All issues that are able to be resolved remotely will be. If an onsite service visit is required because we are unable to resolve an issue remotely, your assigned tech will be required to wear a face mask for your protection, as well as their own. We reserve the right to require other safety measures on a case-by-case basis if we feel they are needed.
Our office is located at 1208 S FM 51, Suite P in Decatur. Our office hours are by appointment only, so please give us a call before dropping by.
You can easily reach us using any of the below methods during our normal business hours, which are Monday through Friday from 8 AM until 5 PM, excluding holidays.
If you have an urgent issue, please call instead of emailing for the fastest response.
To reach us during normal business hours:
- Wise County: 940-399-5581
- Denton County: 940-239-6500
- Toll Free: 888-602-6966
- Email: help@texasitpros.com
- Or just fill out the form at the bottom of this page and we’ll get right back to you
To reach the on-call tech after hours for emergency issues:
- Call the appropriate phone number listed above depending on your location, and choose option 9 from the auto attendant menu.
- Please do not use email or any other form of communication to report an emergency issue, as any form of communication other than a phone call may result in a delayed response.
- After hours emergency service is only available to current clients with monthly support contracts that include after hours support.