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FAQs

Here are some of the most frequent questions customers and prosepctive customers ask, along with answers to those questions.

Q. How much will a consultation or advice cost me?
A. Absolutely nothing. New client consultations are always FREE at Texas I.T. Pros.
 
Q. Can I bring my computer into your office?
A. No, we offer onsite service at your location only. We specialize in business support, and most business users need us to come to them. As an added bonus, by not having a fancy retail storefront, we keep our overhead low which saves you money!
   
Q. Do you provide service in my location?
A. We provide service in many locations in the DFW area, concentrating primarily on the Denton County and Northern Tarrant County areas. You can see a list of the towns and cities in our primary and extended service areas here: http://texasitpros.com/services/service-locations/. Other locations will be considered on a case-by-case basis, so don’t hesitate to ask!
 
Q. Do you offer rush or after hours service?
A. For an additional $100 rush fee, we will reschedule all appointments that can be rescheduled and move your appointment to the first available time slot. We can also provide after hours service for an additional $100 fee.
 
Q. Is your work guaranteed?
A. Absolutely. If we can’t fix your problem, you pay nothing. Also, we have an A+ rating with the Better Business Bureau and ZERO complaints.
  
Q. Are you insured?
A. Yes, we are fully insured.
 
Q. What methods of payment do you accept?
A. We accept checks (some restrictions apply – call for details), cash (exact change required), and Visa / MasterCard / Amex / Discover credit cards. Our published rates include a 5% discount for payment by check. We do not accept PayPal.